FREQUENTLY ASKED QUESTIONS

HOMEPAGEFREQUENTLY ASKED QUESTIONS

We tried to answer some of the most asked questions about the airport transfer order and the services we offered. Apart from these answers, you can send us all your inquiries by phone (+90535 283 76 15 (Rus)), e-mail (info@vizyontransfer.com) or our contact form on our contact page.

What can I do if I have trouble making a reservation?

If you contact us and provide all necessary information for the reservation, we can make a reservation for you and send your ticket to your e-mail address.

How do I know if my booking is confirmed?

Your reservation will be confirmed within 12 hours and the Order Confirmation Mail will be sent to you. Please make sure that your order is confirmed.

How do I find you at the airport?

Our staff will meet you at the terminal gate with a Vizyon Transfer written sign. Extra details about welcome are written in your confirmation email.

How should I determine pick up time?
  • Kemer region: (Tekirova, Çamyuva. Belek. Kemer, Beldibi Göynük) flight time 3.5 hours ago
  • Belek region: (Boğazkent, Belek, Kadriye) flight time 3 hours ago
  • Antalya Region: (Kundu, Lara, Antalya centrum) flight time 2.5 hours ago
  • Side and Manavgat Region: (Kızılağaç, Manavgat centrum, Sorgun, Side, Kumkoy, Çolaklı) flight time 3 hours ago
  • Alanya region: (Mahmutlar, Alanya centrum,Konaklı, Avsallar, Incekum, Okurcalar) flight time 4 hours ago

Receipt of the agreed time, please be ready at the hotel reception or front of your house.

Could you make also our return transfer?

Whether you stay in a hotel or in your summer house or anywhere else we arrange your return transfer to airport from your address which you will give us. 

What should I do if I have a delay at my arrival flight?

If there is a delay during your arrival flight, you don't need to pay an extra charge. If a delay comes into question please inform us about delay by calling us or by sending SMS to this number: +90 541 542 07 71

Are the prices on web page for per person?

The prices, which are published on web page, aren't for per person. These prices are for per transfer vehicle and these prices are valid for one way.

How can I make reservation?

To make reservation it is enough to fill the reservation form on our web page completely and send us this form. It will be replied you as soon as possible 

How can I make payment?

You can make payment directly to our driver during transfer or you can pay also at the airport to our customer representative. 

How can I cancel my reservation?

You can cancel your reservations 24 hours before your transfer. 

Can car came to pick me may be different car?

Albeit an exceptional case, depending on the intensity sent to you car season, may differ from your chosen car. When a car arrives on your selection higher classes do not pay additional fees. When the car came from lower-class selection that you can pay for the vehicle. In no way does the creation of victimization. 

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TÜRSAB
Türsab Document No: . Vizyontransfer.com is a Vizyon Transfer Web Site.